Privacy Policy of the website ostarmenia.com
This Privacy Policy defines the procedure for the collection, use, storage and protection of personal data of users of the website ostarmenia.com.
By using the website, as well as by sending requests through feedback forms or messengers, You confirm Your consent to the terms of this Policy.
- General provisions
The operator of personal data is the Public Organization “National” (hereinafter — the “Organization”).
The website ostarmenia.com is used to provide information about tourist services, as well as to process user requests.
The Organization provides services for organizing tourist tours and excursions, including with the involvement of guides (hereinafter — “Guides”).
Processing of personal data is carried out in accordance with the Law of the Republic of Armenia “On Personal Data Protection” dated May 18, 2015, and other applicable norms.
- What data is collected
2.1. Personal data
The Organization may process:
- first and last name
- phone number
- email address
- information provided by the user in requests, forms or messages
The Organization does not request and does not process identity documents, unless otherwise directly required by law.
2.2. Technical data
- IP address
- device type
- browser and its version
- operating system
- referral source
- cookies
- user actions on the website (page views, clicks, etc.)
- Purposes of data processing
Personal data is used for:
- processing requests for tours and excursions
- communication with users
- organization and provision of tourist services
- transfer of data to Guides for the execution of the request
- improvement of the website performance
- compliance with legal requirements
- Legal grounds for processing
Processing of personal data is carried out on the basis of:
- user consent
- necessity for the performance of or preparation for a contract
- legal requirements
- Transfer of data to third parties
Personal data may be transferred to:
- Guides — for the organization and provision of tourist services
- providers of technical infrastructure (including website hosting and request processing services)
- state authorities — in cases предусмотренных by law
The Organization does not sell personal data and does not transfer it to third parties for marketing purposes.
- Cross-border data transfer
Since the website is accessible to users from various countries, personal data may be processed and transferred outside the Republic of Armenia.
By using the website, the user expresses consent to such transfer.
- Data retention period
Personal data is stored no longer than necessary for the purposes of its processing, or within the сроки established by law.
- Protection of personal data
The Organization takes reasonable organizational and technical measures to protect personal data, including:
- restriction of access to data
- prevention of unauthorized access
- protection against loss, alteration and disclosure
- User rights
The user has the right to:
- receive information about their personal data
- request their correction
- request a copy of the data
- request deletion of the data
- withdraw consent to processing
- Use of cookies
The website uses cookies to analyze traffic and improve user experience.
The user may manage cookies through browser settings.
- Communication via third-party services
The user may contact the Organization via third-party services, including WhatsApp and Telegram.
When using such services, data processing is also governed by the rules of the respective platforms.
- Limitation of liability
The Organization is not liable for:
- actions of Guides that go beyond the scope of agreed services
- operation of third-party services and platforms
- actions of third parties who gained access to data not through the fault of the Organization
- Changes to the Policy
The Organization has the right to make changes to this Policy.
The current version is published on the website and enters into force from the moment of publication.
- Contact information
For questions regarding the processing of personal data, You may contact via the contact details provided on the website ostarmenia.com.